Your questions, our answers
This is where to find the most important information about MACK.
Catalogues and brochures
Does MACK only produce carbon brushes and brush holders?
No. Our product range includes a multitude of components for current transmission. Naturally this includes carbon brushes and holders, but we also produce slip rings, modular system components, and contact shoes. Our supply range also includes very different special solutions, exactly designed and manufactured to meet customer requirements. Just talk to us! The ‘Products and solutions’ section provides a good overview of our standard articles.
Where does MACK produce?
Our products are exclusively produced in the Hesse town of Grünberg, and are thus really ‘made in Germany’. This does not only include the production and assembly of the final product. In fact, the majority of the component parts are also produced in house.
We are currently developing a current transmission system. Can you help us in the design of the individual components?
Absolutely. Our customers appreciate our broad expertise, together with our many years of experience in many different current transmission fields. When developing new projects, many customers ask us to support them as early as the design stage. A timely exchange of ideas – between you as the system supplier, and us as the component producers, – helps to keep the project costs down and the supply punctual. Talk to us.
How can I send an enquiry or place an order?
You can reach our sales team on +49 6401 210609-0 or by email. If you need supplies in the field of small and industrial brushes, then the fastest way is to use our MACK Carbon brush configurator.
How can I get hold of MACK catalogues?
All available catalogues and brochures are in our download area. If required, we will send our information material in hard copy by post. To arrange this, please use our contact form and click on ‘Information request’.
Can I also obtain articles in special versions from MACK?
Yes. Special versions made to customer specifications are part and parcel of our daily business, especially in the field of carbon brushes. Talk to us.
Is there a minimum order quantity?
No. MACK produces single parts if you require them. You require a certain type of carbon brush, and then just one set? We will produce the smallest quantities for you – at competitive prices.
I submitted a request but have yet to receive any feedback. Why?
Our strength lies in short reaction times. At MACK, we generally answer requests for information within a few hours of them hitting our desk. Please contact us personally if you do not hear from us within a reasonable amount of time. We will take a look at the matter immediately!
Where can I find your terms of business?
You can find our terms of business, together with other documents, catalogues, and brochures in the Download area.
Do you have any more questions?
Then talk to us.